Welcome to MEDICHI.

These Terms & Conditions (“Terms”) govern your access to and use of the MEDICHI website, including browsing our website, creating an account, purchasing products, submitting reviews, contacting us, and using any other services made available through our website.

Throughout these Terms, “MEDICHI”, “we”, “us”, and “our” refer to [Insert Registered Business Name]. “You”, “your”, and “customer” refer to any person accessing or using our website or purchasing our products.

By accessing our website or placing an order, you agree to these Terms. Please read them carefully before using our website.

1. About MEDICHI

MEDICHI is a premium skincare brand offering skincare and personal care products through our online store.

Legal Business Name: [Insert Registered Business Name]
Registered Address: [Insert Registered Address]
Email: [Insert Customer Support Email]
Phone: [Insert Contact Number]
GSTIN: [Insert GSTIN, if applicable]

2. Eligibility to Use Our Website

By using the MEDICHI website or placing an order, you confirm that you are legally capable of entering into a binding agreement under applicable law.

If you are under the age required to enter into a contract independently, you should use the website or make purchases only with the involvement and consent of a parent or legal guardian.

3. Account Registration

Certain features of our website may allow or require you to create an account.

You are responsible for:

• Providing accurate and current information
• Maintaining the confidentiality of your login credentials
• Keeping your account information updated
• All activities conducted through your account
• Informing us promptly if you suspect unauthorised use of your account

MEDICHI reserves the right to suspend or terminate accounts where we reasonably believe there has been fraudulent, abusive, unlawful or unauthorised activity.

4. Product Information

We make reasonable efforts to provide accurate information about MEDICHI products, including descriptions, ingredients, directions for use, quantity, packaging, images and pricing.

However, actual product colours, appearance, packaging or presentation may vary slightly from images displayed on different screens or devices.

Product packaging, ingredients or presentation may also be updated from time to time.

You should always read the information provided on the actual product packaging before use.

5. Skincare Information & Disclaimer

Information provided on the MEDICHI website, including skincare guides, blogs, ingredient information, FAQs and product descriptions, is intended for general informational purposes.

It should not be considered medical advice, diagnosis or treatment.

Individual skin types, sensitivities and responses to skincare products can vary.

We recommend reviewing the complete ingredient list before using a product. If you have sensitive skin, known allergies, an existing skin condition or concerns about whether a product is suitable for you, consider consulting an appropriately qualified healthcare or skincare professional before use.

Discontinue use if you experience an unexpected or adverse reaction and seek appropriate professional advice where necessary.

6. Product Availability

All products displayed on the MEDICHI website are subject to availability.

Adding a product to your shopping cart does not guarantee that the product will remain available until your order has been successfully placed and confirmed.

We reserve the right to:

• Limit quantities
• Discontinue products
• Modify product availability
• Refuse or cancel orders where reasonably necessary

If a product becomes unavailable after you place an order, we will contact you and, where applicable, arrange an appropriate refund.

7. Pricing

All prices displayed on the MEDICHI website are shown in Indian Rupees (₹) unless otherwise stated.

Applicable taxes may be included in or added to product prices as indicated during checkout and in accordance with applicable law.

Shipping or delivery charges, where applicable, will normally be shown before you complete your order.

MEDICHI reserves the right to update product prices at any time.

A price change will not normally affect an order that has already been accepted and confirmed, except where an obvious pricing or technical error has occurred.

8. Orders

When you place an order through our website, you are making an offer to purchase the selected products.

After receiving your order, we may send an order acknowledgement or confirmation to the email address or mobile number provided.

We reserve the right to reject or cancel an order in circumstances including:

• Product unavailability
• Incorrect pricing or product information
• Payment failure
• Suspected fraudulent activity
• Invalid or incomplete delivery information
• Unusually large quantities
• Technical errors
• Legal or regulatory restrictions

If payment has already been collected for an order that we subsequently cancel, an applicable refund will be processed according to our refund procedures.

9. Payments

We may accept payment methods made available at checkout, which may include:

• Credit cards
• Debit cards
• UPI
• Net banking
• Digital wallets
• Other supported payment methods

Payments may be processed by authorised third-party payment service providers.

MEDICHI may not directly collect or store complete payment card or banking credentials when those details are provided directly to the payment service provider.

You are responsible for ensuring that the payment information you provide is accurate and that you are authorised to use the selected payment method.

10. Shipping & Delivery

Orders will be shipped to the delivery address provided during checkout.

Estimated delivery times are indicative and may vary depending on factors including:

• Delivery location
• Courier availability
• Weather conditions
• Public holidays
• Operational disruptions
• Events outside our reasonable control

We will make reasonable efforts to fulfil and dispatch orders within the estimated timeframe.

For complete information regarding delivery areas, charges and estimated timelines, please review our Shipping & Delivery Policy.

11. Order Cancellation

Orders may be cancelled only in accordance with our applicable cancellation policy.

Once an order has been processed, packed or dispatched, cancellation may no longer be possible.

MEDICHI may also cancel an order due to product unavailability, payment issues, suspected fraud, pricing errors or other legitimate operational reasons.

Where applicable, refunds for cancelled prepaid orders will be processed to the original payment method or through another permitted method.

12. Returns, Replacements & Refunds

Returns, replacements and refunds are governed by our Return & Refund Policy.

Due to the hygiene and personal-use nature of skincare and cosmetic products, certain opened, used or unsealed products may not be eligible for return unless required by applicable law or the product received is defective, damaged, incorrect or otherwise eligible under our policy.

Customers should inspect their orders after delivery and contact MEDICHI within the timeframe stated in our Return & Refund Policy if there is an issue.

Please review the Return & Refund Policy before placing an order.

13. Product Usage

MEDICHI products should be used according to the instructions and warnings provided on the product packaging or applicable product page.

Customers are responsible for:

• Reviewing product ingredients before use
• Following usage instructions
• Observing applicable warnings
• Performing a patch test where recommended
• Avoiding use where there is a known sensitivity to an ingredient
• Keeping products appropriately stored
• Keeping products out of reach of children where instructed

Individual results may vary depending on factors such as skin type, routine, environment and individual response.

14. Promotions, Offers & Discount Codes

MEDICHI may periodically offer discounts, promotional codes, bundles, gifts or other promotional offers.

Unless otherwise stated:

• Offers may be available for a limited period
• Certain products may be excluded
• Promotional codes may not be combined
• Minimum order requirements may apply
• Promotional codes may have usage limits
• Offers may be subject to stock availability

Specific promotional terms displayed with an offer will apply in addition to these Terms.

We reserve the right to modify or withdraw promotions where reasonably necessary, subject to applicable law.

15. Intellectual Property Rights

All content available on the MEDICHI website, including but not limited to:

• MEDICHI name and branding
• Logos
• Product names
• Product photographs
• Website design
• Graphics
• Illustrations
• Videos
• Product descriptions
• Blog content
• Written copy
• Packaging designs
• Other original materials

may be owned by or licensed to MEDICHI and protected by applicable intellectual property laws.

You may access our website for personal and lawful use.

You may not reproduce, republish, modify, distribute, sell or commercially exploit protected MEDICHI content without appropriate written permission.

16. User Reviews & Content

Our website may allow customers to submit reviews, ratings, photographs, comments or other content.

When submitting content, you agree not to provide material that:

• Is false or intentionally misleading
• Is unlawful
• Is defamatory or abusive
• Violates another person’s intellectual property rights
• Contains malicious software
• Contains inappropriate or prohibited material
• Is fraudulent or submitted in exchange for undisclosed incentives where disclosure is required

By submitting content, you grant MEDICHI the rights reasonably necessary to display, reproduce and use that content in connection with our website, products and marketing, subject to applicable law and our Privacy Policy.

We reserve the right to moderate or remove content that violates these Terms.

17. Prohibited Use

You must not use the MEDICHI website:

• For unlawful or fraudulent activities
• To violate applicable laws or regulations
• To infringe intellectual property rights
• To distribute malware or harmful code
• To interfere with website security
• To attempt unauthorised access to systems or accounts
• To scrape or extract website data in an unauthorised manner
• To impersonate another person
• To submit false information
• To interfere with another person’s use of the website

We may restrict or terminate access where these Terms are violated.

18. Third-Party Services & Links

The MEDICHI website may contain links to or integrations with third-party websites and services, including payment providers, social media platforms, courier services or other technology providers.

Third-party websites and services operate under their own terms and privacy policies.

MEDICHI does not control and is not responsible for third-party websites, content or services except to the extent required by applicable law.

19. Privacy

Your use of the MEDICHI website is also subject to our Privacy Policy and Cookie Policy.

Our Privacy Policy explains how we collect, use, share and protect personal information.

We encourage you to review both policies before using our website.

20. Website Availability

We aim to keep the MEDICHI website available and functioning properly.

However, we do not guarantee uninterrupted or error-free access.

Website availability may occasionally be affected by:

• Maintenance
• Security updates
• Technical problems
• Hosting issues
• Internet disruptions
• System upgrades
• Circumstances beyond our reasonable control

We may modify, suspend or discontinue website features where reasonably necessary.

21. Limitation of Liability

To the maximum extent permitted by applicable law, MEDICHI will not be responsible for indirect, incidental, special or consequential losses arising from use of the website or products where such liability can lawfully be excluded.

Nothing in these Terms is intended to exclude or limit any liability or consumer right that cannot legally be excluded or limited under applicable law.

22. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses or claims arising from your unlawful misuse of the MEDICHI website, violation of these Terms or infringement of third-party rights.

This provision does not limit any rights available to consumers under applicable law.

23. Force Majeure

MEDICHI will not be responsible for delays or failures caused by circumstances beyond our reasonable control.

These may include natural disasters, extreme weather, strikes, transport disruptions, government actions, epidemics, telecommunications failures, courier interruptions or other unforeseen events.

We will make reasonable efforts to minimise disruption where possible.

24. Changes to These Terms

MEDICHI may update these Terms periodically to reflect changes in our:

• Products and services
• Website functionality
• Business operations
• Policies
• Legal or regulatory obligations

The updated version will be published on this page with a revised “Last Updated” date.

Your continued use of our website after updated Terms become effective will be subject to the updated Terms, to the extent permitted by applicable law.

25. Governing Law & Jurisdiction

These Terms are governed by the laws of India.

Subject to applicable consumer protection laws and any mandatory jurisdictional rights available to consumers, disputes relating to these Terms or the use of the MEDICHI website will be subject to the jurisdiction of the competent courts at [Insert City, State, India].

Nothing in these Terms is intended to restrict rights available to consumers under applicable Indian law.

26. Grievance & Customer Support

If you have a complaint, grievance or question concerning an order, our website or these Terms, please contact:

MEDICHI

Legal Business Name: [Insert Registered Business Name]
Customer Support Email: [Insert Email Address]
Phone: [Insert Phone Number]
Registered Address: [Insert Registered Address]

Grievance Officer / Contact: [Insert Name or Designation]
Grievance Email: [Insert Email Address]

We will make reasonable efforts to address customer concerns in accordance with applicable requirements.

27. Contact Us

For general questions regarding these Terms & Conditions or MEDICHI products, please contact us through the contact information available on our website.

Email: [Insert Email]
Phone: [Insert Phone Number]

Thank you for choosing MEDICHI.

Beauty, Elevated to an Art