At MEDICHI, we value your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how MEDICHI (“MEDICHI”, “we”, “us”, or “our”) collects, uses, stores and protects information when you visit our website, create an account, purchase our skincare products, subscribe to our communications, contact us, or otherwise interact with our services.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with MEDICHI, we may collect the following types of information.

Personal Information

When you place an order, create an account, subscribe to our newsletter, contact us, or use other features of our website, you may provide information such as:

• Full name
• Email address
• Mobile number
• Billing address
• Shipping address
• Order and purchase information
• Account information
• Communications with our customer support team
• Product reviews or feedback you choose to submit

Payment Information

When you make a purchase, payment information may be processed by our authorised third-party payment gateway or payment service provider.

MEDICHI may not directly store complete credit card, debit card, UPI, banking, or other sensitive payment credentials when those details are processed directly by the payment provider.

Payment information is handled according to the privacy and security practices of the applicable payment service provider.

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Time spent on pages
• Referring website or source
• Website interactions
• Approximate location derived from technical information
• Cookie and similar technology information

This information helps us understand how visitors use our website and improve the MEDICHI online experience.

2. How We Use Your Information

We may use personal information for purposes including:

• Processing and fulfilling your orders
• Delivering products to your selected shipping address
• Sending order confirmations and delivery updates
• Managing your MEDICHI account
• Processing returns, refunds, cancellations and customer service requests
• Responding to questions and enquiries
• Providing customer support
• Improving our products, website and customer experience
• Maintaining website security and preventing fraud or misuse
• Understanding website traffic and performance
• Conducting analytics
• Sending marketing communications where permitted and/or where you have provided the required consent
• Personalising relevant website or marketing experiences where applicable
• Complying with applicable legal and regulatory requirements

We use personal information only for appropriate business, service, security and legal purposes.

3. Orders and Delivery

When you purchase MEDICHI products, we need certain information to process and deliver your order.

Relevant information may be shared with service providers involved in completing your transaction, including:

• Payment service providers
• Courier and logistics partners
• Warehousing and fulfilment partners
• Technology providers
• Customer communication providers

Only information reasonably necessary for providing the relevant service should be shared with these service providers.

4. Cookies and Similar Technologies

MEDICHI may use cookies, pixels and similar technologies to operate and improve our website.

These technologies may help us:

• Keep the website functioning properly
• Remember user preferences
• Understand website usage
• Measure website performance
• Analyse traffic and visitor behaviour
• Measure marketing campaign performance
• Provide relevant advertising where applicable

Some cookies may be necessary for website functionality, while others may be used for analytics, personalisation or advertising.

Where required by applicable law, we will request appropriate consent before using non-essential cookies.

You may also be able to manage cookies through your browser settings or any cookie preference controls provided on our website.

5. Analytics and Advertising

We may use third-party analytics, advertising and marketing technologies to understand how visitors interact with MEDICHI and to measure the effectiveness of our marketing campaigns.

Depending on the services we use, these providers may collect information through cookies, pixels or similar technologies.

We recommend reviewing the privacy policies of relevant third-party services for more information about how they process data.

6. Marketing Communications

If you subscribe to the MEDICHI newsletter or otherwise provide appropriate consent, we may send you communications about:

• New product launches
• Skincare content and tips
• Special offers
• Promotions
• MEDICHI news
• Other brand updates

You can unsubscribe from promotional emails by using the unsubscribe option included in the communication.

You may still receive transactional or service-related communications, such as order confirmations, payment information, shipping updates or important account notifications.

7. How We Share Information

MEDICHI does not sell your personal information merely for monetary consideration.

We may disclose information to trusted third parties when reasonably necessary to operate our business and provide our services, including service providers for:

• Website hosting
• Payment processing
• Order fulfilment
• Shipping and logistics
• Email and communication services
• Customer support
• Analytics
• Marketing and advertising
• Fraud prevention
• IT and website security

We may also disclose information when required to comply with applicable law, legal proceedings, regulatory requirements, or valid requests from authorised government or law-enforcement authorities.

8. Data Security

We take reasonable administrative, technical and organisational measures designed to protect personal information from unauthorised access, misuse, alteration, disclosure or loss.

However, no online platform, electronic transmission or storage system can be guaranteed to be completely secure.

We therefore encourage customers to protect their account credentials and avoid sharing passwords or other sensitive account information with others.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

• Processing and maintaining order records
• Providing customer support
• Managing returns and refunds
• Maintaining business and accounting records
• Preventing fraud
• Resolving disputes
• Meeting legal, tax and regulatory obligations

Retention periods may vary depending on the type of information and applicable requirements.

10. Your Privacy Choices and Rights

Depending on applicable law and the nature of our relationship with you, you may have rights or choices concerning your personal information.

These may include the ability to:

• Request access to certain personal information
• Request correction of inaccurate or incomplete information
• Request deletion or erasure where applicable
• Withdraw consent where processing is based on consent
• Opt out of promotional communications
• Raise concerns regarding the handling of your personal information

Certain requests may be subject to legal, regulatory, contractual or legitimate record-keeping requirements.

To make a privacy-related request, contact us using the details provided below.

11. Children’s Privacy

MEDICHI products and our website are not intended to be purchased or used online independently by children who are not legally capable of providing the necessary consent under applicable law.

We do not knowingly seek to collect personal information from children in circumstances where parental or guardian consent is legally required.

If you believe a child has provided personal information to us improperly, please contact us so that we can review the matter.

12. Third-Party Websites

Our website may contain links to third-party websites, social media platforms or external services.

MEDICHI is not responsible for the privacy practices, security, availability or content of websites and services operated by third parties.

We encourage you to review their privacy policies before providing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in:

• Our website or services
• Business practices
• Technology
• Legal or regulatory requirements
• Privacy and security practices

When significant changes are made, we may update the “Last Updated” date displayed at the top of this page and provide additional notice where appropriate.

We encourage you to review this Privacy Policy periodically.

14. Contact Us

If you have questions, concerns or requests relating to this Privacy Policy or the handling of your personal information, please contact:

MEDICHI

Legal Business Name: [Insert Registered Business Name]
Email: [Insert Privacy/Support Email]
Phone: [Insert Contact Number]
Registered Address: [Insert Registered Business Address]

Grievance / Privacy Contact

Name/Designation: [Insert Grievance or Privacy Contact]
Email: [Insert Grievance Email]
Address: [Insert Address]

We will review privacy-related requests and grievances in accordance with applicable requirements.