At MEDICHI, we want your skincare experience to feel seamless from the moment you place your order to the moment it arrives at your doorstep.

This Shipping & Delivery Policy explains how we process, ship and deliver orders placed through the MEDICHI website.

1. Order Processing

Once your order is successfully placed and payment is confirmed, our team will begin preparing it for dispatch.

Orders are generally processed within [1–2 business days], excluding Sundays, public holidays and other non-working days.

During product launches, promotional events, sales or periods of unusually high order volume, processing may take slightly longer.

Once your order has been dispatched, you will receive shipping or tracking information through your registered email address, mobile number, SMS, WhatsApp or another available communication channel.

2. Shipping Locations

MEDICHI currently delivers to serviceable locations across India.

Delivery availability depends on the serviceability of our courier and logistics partners.

If your PIN code is not serviceable at the time of ordering, we may be unable to accept or fulfil the order.

3. Estimated Delivery Time

After dispatch, orders are generally delivered within:

Metro Cities: [2–5 business days]
Other Cities & Towns: [3–7 business days]
Remote Locations: [5–10 business days]

These timelines are estimates and not guaranteed delivery dates.

Actual delivery times may vary depending on your location, courier operations, weather conditions, public holidays, local restrictions or circumstances beyond our reasonable control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

Our standard shipping structure may include:

Orders above ₹[Amount] – Free Shipping
Orders below ₹[Amount] – Shipping charge of ₹[Amount]

MEDICHI may occasionally offer free shipping promotions or other delivery offers. Such promotions may be subject to separate terms, minimum order values or selected delivery locations.

5. Order Tracking

Once your order has been shipped, tracking details will be shared with you where tracking is available.

You can use the provided tracking information to check the status of your shipment.

Please allow some time after dispatch for the courier partner’s tracking system to update.

If you experience difficulty tracking your order, please contact the MEDICHI customer support team.

6. Delivery Attempts

Our courier partner will attempt to deliver your order to the shipping address provided during checkout.

Please make sure that your:

• Full name is correct
• Delivery address is complete
• PIN code is accurate
• Mobile number is active
• Landmark or additional delivery instructions are provided where necessary

If the courier partner is unable to complete delivery, additional delivery attempts may be made depending on the courier’s policy.

If an order is returned to MEDICHI because of repeated unsuccessful delivery attempts, an incorrect address, an unreachable customer or refusal to accept delivery, additional shipping charges may apply if the customer requests re-shipment.

7. Incorrect or Incomplete Shipping Address

Customers are responsible for providing accurate shipping information when placing an order.

If you notice an error in your delivery address, please contact MEDICHI customer support as soon as possible after placing your order.

We will try to update the address if the order has not yet been processed or dispatched.

Once an order has been shipped, we may not be able to change its delivery address.

8. Delayed Deliveries

While we work with our logistics partners to deliver orders within the estimated timeframe, delays may occasionally occur.

Possible reasons include:

• High order volumes
• Weather conditions
• Public holidays
• Natural disasters
• Transportation disruptions
• Courier operational delays
• Local restrictions
• Incorrect delivery information
• Remote delivery locations
• Other circumstances beyond our reasonable control

If your shipment is significantly delayed, please contact our customer support team and we will help you check its status.

9. Damaged Packages

We take care to package MEDICHI products securely before dispatch.

If your package appears significantly damaged, tampered with or opened at the time of delivery, please document its condition where reasonably possible.

If you receive a damaged product, please contact MEDICHI customer support within [24/48 hours] of delivery and provide:

• Your order number
• Photographs of the outer package
• Photographs of the damaged product
• Photographs of the shipping label
• An unboxing video, if available

Our team will review the issue and assist you according to our Return & Refund Policy.

10. Missing or Incorrect Products

If your order arrives with an item missing or you receive a product different from the one you ordered, please contact us within [24/48 hours] of delivery.

Please provide your:

• Order number
• Details of the missing or incorrect item
• Photographs of the products received
• Photographs of the package and shipping label
• Unboxing video, if available

After verification, we will provide an appropriate resolution in accordance with our policies.

11. Lost Shipments

If tracking indicates that your order has been delivered but you have not received it, please first check with:

• Family or household members
• Reception or security staff
• Neighbours, where appropriate
• The courier partner using the tracking details provided

If you are still unable to locate your package, please contact MEDICHI customer support promptly.

We will coordinate with the courier partner to investigate the shipment.

Where a shipment is confirmed as lost in transit, MEDICHI will provide an appropriate resolution in accordance with our applicable policies and legal obligations.

12. Cash on Delivery

Cash on Delivery (COD) may be available for selected locations and orders, if offered at checkout.

COD availability may depend on:

• Delivery PIN code
• Order value
• Product eligibility
• Courier availability

Additional COD charges may apply and will be displayed during checkout where applicable.

MEDICHI reserves the right to restrict COD availability in cases involving repeated refused or undelivered COD orders, subject to applicable law.

13. Order Cancellation Before Dispatch

If you wish to cancel an order, please contact us as soon as possible after placing it.

Orders can generally be cancelled only before they are processed or dispatched.

Once an order has been shipped, cancellation may no longer be possible and the applicable Return & Refund Policy will apply.

For prepaid orders successfully cancelled before dispatch, eligible refunds will be processed according to our refund procedures.

14. International Shipping

MEDICHI currently [does / does not] offer international shipping.

If international shipping is introduced, delivery times, shipping charges, customs duties, taxes and import requirements may vary by destination.

Any applicable international shipping terms will be communicated during checkout or through an updated version of this policy.

15. Returns & Refunds

Shipping and delivery issues that result in a return, replacement or refund are subject to our Return & Refund Policy.

Please review the Return & Refund Policy for information regarding:

• Damaged products
• Incorrect products
• Missing items
• Return eligibility
• Replacement requests
• Refund processing
• Non-returnable products

16. Contact MEDICHI

If you have questions about shipping, delivery or the status of your order, please contact our customer support team.

MEDICHI

Customer Support Email: [Insert Email Address]
Phone / WhatsApp: [Insert Contact Number]
Support Hours: [Insert Business Hours]
Registered Address: [Insert Registered Business Address]

When contacting us regarding an existing order, please include your order number so we can assist you more efficiently.

Delivering Your MEDICHI Ritual

From our hands to your doorstep, every MEDICHI order is prepared with care.

We look forward to bringing your skincare ritual to you.

MEDICHI — Beauty, Elevated to an Art.