LET'S CONNECT

We'd Love to Hear From You

Whether you have a question about our skincare, need help with an order, or are interested in working with MEDICHI, we’d love to hear from you.

Custom Care

Care@medichi.in
Mon-Fri 9.30 AM - 6.30 PM

Business & Partnership

business@medichi.in
Mon-Fri 9.30 AM - 6.30 PM

Investor Enquired

investors@medichi.in
Mon-Fri 9.30 AM - 6.30 PM

Send Us a Message

Fill out the form and our team will get back to you.

HOW WE CAN HELP?

Our Enquiry Categores

Choose the option best describes your enquiry so we can connect you with the right team.

Product & Skincare Enquiry

Ask about our products, ingredients, usage, recommendations and more.

Order & Customer Support

Get help with orders, shipping, payments, returns, refunds and other concerns.

Retail & Distribution Partnership

Interested in retail, distribution or stocking MEDICHI products? Let’s connect.

Business Partnership

Explore business collaborations, private label, corporate gifting and B2B opportunities.

Investor Enquiry

For investment opportunities and funding-related discussions.

Influencer & Creator Collaboration

Are you a creator or influencer? We’d love to collaborate with you.

Media & PR Enquiry

For media, press, interviews and other PR-related requests.

Other Enquiry

Have another question? We’re here to help.

Existing Order Support

NEED HELP WITH AN ORDER?

Already Placed Your MEDICHI Order?

To help us resolve your enquiry faster, please include your order number and registered email address or mobile number when contacting our customer care team. For damaged, incorrect or missing products, please also provide clear photographs of:
  • The product received
  • Outer packaging
  • Shipping label
  • Damaged area, where applicable
An unboxing video may also help us review certain delivery-related issues more efficiently.
Get Order support

Quick Help

BEFORE YOU CONTACT US

You May Find Your Answer Here

Looking for information about your MEDICHI order? These helpful resources may answer your question immediately.
Shipping & Delivery
Learn about order processing, estimated delivery timelines, shipping charges and tracking.
View Shipping & Delivery Policy
Returns & Refunds
Find information about damaged products, incorrect orders, replacements, return eligibility and refunds.
View Returns & Refund Policy
Frequently Asked Questions
Find answers to common questions about MEDICHI products, skincare routines, orders and shopping with us.
View FAQs
Privacy
Learn how MEDICHI collects, uses and protects your personal information.
View Privacy Policy

Product Questions

YOUR SKINCARE RITUAL

Need Help Understanding Our Products?

Not sure how a MEDICHI product fits into your skincare routine?

Our product pages include information about ingredients, directions for use and how each product can fit into an everyday skincare ritual.For product-specific questions, contact our customer care team and tell us which MEDICHI product you’d like to know more about.

Please note that our customer support team cannot provide medical diagnoses or personalised medical advice.If you have a skin condition, allergy or specific medical concern, please consult an appropriately qualified healthcare professional.

Explore Our Products

Business & Collaboration Enquiries

WORK WITH MEDICHI

Let's Create Something Beautiful Together

Interested in working with MEDICHI? We welcome relevant enquiries regarding:
  • Retail and distribution partnerships
  • Influencer collaborations
  • Content creator partnerships
  • Media and press
  • Brand collaborations
  • Corporate gifting
  • Business opportunities
Tell us a little about yourself, your company or your platform and how you’d like to collaborate with MEDICHI.
Email us
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