At MEDICHI, we understand that sometimes you may need to change or cancel an order after placing it.

This Cancellation Policy explains when an order placed through the official MEDICHI website can be cancelled, how to request a cancellation, and how refunds for successfully cancelled orders are processed.

1. Order Cancellation

You may request to cancel your MEDICHI order before it has been processed, packed or dispatched.

We recommend contacting our customer support team as soon as possible after placing your order if you wish to cancel it.

Once an order enters the packing or shipping process, we may no longer be able to cancel it.

2. How to Cancel Your Order

If your order is eligible for cancellation, you may submit a cancellation request through:

• Your MEDICHI account, if the cancellation option is available
• Customer support email
• Customer support phone
• WhatsApp support, if available
• Our Contact Us page

When requesting cancellation, please provide:

• Your full name
• Order number
• Registered email address or mobile number
• Reason for cancellation, where requested

Customer Support Email: [Insert Email Address]
Phone / WhatsApp: [Insert Contact Number]

Submitting a cancellation request does not automatically mean that the order has been cancelled. Cancellation is confirmed only after you receive confirmation from MEDICHI.

3. Cancellation Before Dispatch

If we receive your cancellation request before the order has been processed or dispatched, we will make reasonable efforts to cancel the order.

Once cancellation is successfully confirmed:

Prepaid Orders: An eligible refund will be initiated to your original payment method.

Cash on Delivery Orders: No refund is required where no payment has been collected.

4. Cancellation After Dispatch

Once an order has been dispatched, it generally cannot be cancelled.

If you no longer wish to keep a dispatched order, please review our Returns & Refund Policy to determine whether the product is eligible for return after delivery.

Because skincare and cosmetic products are hygiene-sensitive, change-of-mind returns may not be accepted once products have been delivered, opened, used or unsealed.

5. Can I Modify My Order Instead of Cancelling It?

If you need to change:

• A product
• Product quantity
• Delivery address
• Contact information
• Other order details

please contact MEDICHI customer support immediately after placing your order.

We will try to accommodate your request if the order has not yet been processed or dispatched.

Once processing or shipping has begun, modifications may not be possible.

In some cases, we may ask you to cancel the existing order and place a new order with the correct details.

6. Incorrect Delivery Address

Customers are responsible for providing complete and accurate delivery information when placing an order.

If you notice an error in your shipping address, please contact MEDICHI customer support as soon as possible.

We will attempt to update the address if the order has not been processed or dispatched.

Once an order has been shipped, we cannot guarantee that the courier partner will be able to modify the delivery address.

7. Cancellation by MEDICHI

In certain circumstances, MEDICHI may need to cancel an order.

This may occur due to:

• Product being out of stock
• Payment failure or payment verification issues
• Incorrect product pricing
• Technical or system errors
• Incomplete or invalid shipping information
• Delivery location being unserviceable
• Suspected fraudulent or unauthorised transactions
• Unusually large or suspicious orders
• Operational or fulfilment issues
• Circumstances beyond our reasonable control

If MEDICHI cancels a prepaid order after payment has been successfully received, an eligible refund will be initiated.

We will make reasonable efforts to notify you using the contact information associated with your order.

8. Cancellation of Prepaid Orders

If an eligible prepaid order is successfully cancelled before dispatch, the refund will generally be initiated to the original payment method used for the purchase.

Depending on your payment method and financial institution, the refund may take approximately [5–10 business days] to appear in your account after it has been initiated.

Actual processing times may vary depending on your:

• Bank
• Card issuer
• UPI provider
• Digital wallet
• Payment gateway

Once MEDICHI has successfully initiated the refund, additional processing time may be outside our direct control.

9. Cash on Delivery Orders

If you placed a Cash on Delivery (COD) order and wish to cancel it, please submit your cancellation request before the order is processed or dispatched.

There will generally be no refund for a successfully cancelled COD order because no payment has yet been collected.

Repeated refusal of COD deliveries or misuse of COD services may result in MEDICHI restricting COD availability for future orders where permitted by applicable law.

10. Partial Order Cancellation

Where our system supports it, you may be able to request cancellation of selected products within an order before processing or dispatch.

If partial cancellation is unavailable, you may need to cancel the entire eligible order and place a new order.

Any applicable refund for successfully cancelled products will be processed according to this policy.

11. Promotional & Discounted Orders

Orders placed using:

• Discount codes
• Promotional offers
• Bundles
• Free gifts
• Special sale prices

may be subject to additional cancellation conditions.

If cancelling part of an order causes it to no longer qualify for a promotion, discount or free gift, the final refund amount may be adjusted where appropriate and permitted by law.

Any specific terms displayed with a promotion will apply in addition to this Cancellation Policy.

12. Refusing Delivery

Refusing a shipment at the time of delivery is not the same as cancelling an order before dispatch.

If an order has already been shipped and you refuse delivery, it may be returned to MEDICHI by the courier partner.

Any refund eligibility will be reviewed according to the circumstances of the order and our applicable policies.

Shipping, return-to-origin or other applicable charges may be considered where permitted by law and where the failed delivery was not caused by MEDICHI.

We recommend contacting customer support instead of refusing a shipment without prior communication.

13. Duplicate Orders

If you accidentally place the same order more than once, contact MEDICHI customer support immediately.

If the duplicate order has not been processed or dispatched, we will make reasonable efforts to cancel it.

Once dispatched, standard cancellation and return conditions will apply.

14. Failed or Pending Payments

If your payment fails but an amount appears to have been deducted from your account, please check your bank or payment provider before placing another order.

In some cases, failed transaction amounts are automatically reversed by the bank or payment provider.

If your payment has been deducted but you have not received an order confirmation within a reasonable period, contact MEDICHI customer support with:

• Your name
• Registered email or mobile number
• Transaction reference number
• Payment date
• Payment amount

Never share your OTP, PIN, password, CVV or other confidential banking credentials with MEDICHI customer support.

15. Refund Processing

For successfully cancelled prepaid orders, eligible refunds will generally be processed to the original payment method.

Once initiated, refunds may take approximately [5–10 business days], depending on the payment provider or financial institution.

MEDICHI will not be responsible for delays caused solely by banks, payment gateways or other financial institutions after a refund has been successfully initiated, except where otherwise required by applicable law.

16. Shipping Charges on Cancelled Orders

If an order is successfully cancelled before dispatch, applicable shipping charges collected for that order will generally be included in the eligible refund.

If an order has already been shipped or returned to origin, shipping-related charges may be handled according to the circumstances and our applicable policies.

17. Returns After Delivery

Cancellation and returns are different processes.

Cancellation applies primarily to eligible orders before processing or dispatch.

Returns apply to eligible products after delivery.

If you have already received your MEDICHI order and there is a problem such as:

• Damaged product
• Defective product
• Incorrect product
• Missing product

please refer to our Returns & Refund Policy for the applicable procedure.

18. Consumer Rights

Nothing in this Cancellation Policy is intended to restrict or exclude any rights or remedies available to customers under applicable Indian consumer protection laws.

Where applicable law provides rights beyond those described in this policy, those legal rights will apply.

19. Changes to This Policy

MEDICHI may update this Cancellation Policy from time to time to reflect changes in our order processing, delivery services, payment methods, business operations or applicable requirements.

Any updates will be published on this page with a revised “Last Updated” date.

We encourage customers to review the applicable policy before placing an order.

20. Contact Us

For cancellation or order modification requests, please contact us as quickly as possible:

MEDICHI

Customer Support Email: [Insert Email Address]
Phone / WhatsApp: [Insert Contact Number]
Support Hours: [Insert Business Hours]
Registered Business Name: [Insert Legal Business Name]
Registered Address: [Insert Registered Address]

When contacting us about an existing order, please provide your order number so our team can assist you efficiently.

Need Help With Your Order?

Our customer care team is here to assist with eligible cancellations, order modifications and payment-related questions.

MEDICHI — Beauty, Elevated to an Art.